Enterprise Resources Planning

assalamualikum w.b.t. =)


                                                   

At the HEART of all ERP system is a DATABASE.

When a user enter / updates information in one module, it is immediately and automatically updated througout the entire system.

        INTERGRATION TOOLS

Middleware - several different types of software which sit in the middle of and provide connectivity between two / more software applications

Entreprise application integration (EAI) middleware - packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors

ERP systems must integrate various organization processes and be:

• Flexible
• Modular and open
• Comprehensive
• Beyond the company
• 
  

ERP solutions are growing because :

• ERP is a logical solution to the mess of incompatible application that had sprung up in most business
• ERP adsresses the need for global information sharing and reporting
• ERP is used to avoid the pain and expense of fixing legancy systems

customer relationship management

assalamualikum... =)

Customer Relationship Management

CRM enables an organization to :

• Provide better customers services
• Make call center more efficient
• Cross sell products more effectively
• Help sales staff close deals faster
• Simplify marketing and sales processes
• Discover new customers
• Increase customer revenue

RFM..??????

RECENCY  : How recently customer purchased items

FREQUENCY : How frequently a customer purchases item

MONETARY VALUE : How much a customer spends on each purchases

                                   

Using analytical CRM to enhance decisions

Operational CRM - support traditional transactional processing for day-to-day front-office operations that deal directly with the customers

Analytical CRM - support bak-office operations and strategics analysis and includes all system that do not deal directly with the customers

                                                

CRM success factors include :

1. Clearly communicate the CRM strategy
2. Define information needs and flows
3. Build an integrated view of the customers
4. Implement in interations
5. Scalability for organizational growth

supply chain management

assalamualikum and very good evening everyone =) ...
Today i would like to share with u all about supply chin management.


                                                    

The supply chain has three main links :

1. Material flow from suppliers and their 'upstream' suppliers at all levels
2. Transformation of material into SEMIfinished & FINIshed product through the organization's own production process
3. Distribution of products to customers and their "downstream"customers at all levels

Organization must embrace technologies that can effectively manage supply chains

                                           

Information Technology's ROLE the supply chain

                                                

IT's primary role is to create integrations or tight process and information linkages between functions within firm

Factors Driving SCM :  

         

SCM industry BEST practises include :

1. Make the sale to suppliers
2. Wean employees off traditional business practices
3. Ensure the SCM system supports the organizational goals
4. Deploy in incremental phases and measure and communicate succes
5. Be future oriented

decision making

 assalamualikum..
 hai everyone n good morrning..

                                                

                         what system organization use to make DEciSion MAkiNGs & gain competitive advantages...???

• MODEL a simplified representation or abstraction of reality
• IT system in an enterprise

Transaction Processing System

Moving up through the organizational pyramid users move from requiring transactional information to analytically information

• Transaction Processing System             - the basic business system that serves the operational level (analysis) in an organization.
• Online transaction Processing  (OLTP ) - to defined business rules, store the information, update existing information to reflect the new information.
• Online analytically processing (OLAP)  - the manipulation of information to create business intellugence in support of strategic decision making.

     Decision support system (DSS)

                                                

 Models information to support managers and business professionals during the decision-making process

Executive Information System (EIS)

                                                    

A specialized DSS that supports senior level executive within organization

Under executive information system has :

• Digital dashboard
• intelligent system
• Artifical intelligence (AI)

Data warehouse

 hi everyone...

 DATA WAREHOUSE..???what in ur mind right now..???

i will explain at u all about data warehouse k. Data warehouse extend the transformation of data into information. In the 1990's executives become less concerned with business operations and more concerned with overall business function.

Data Warehouse means a logical collection of information - gathered from many different operational database - that supports business analysis activities and decision - making tasks.

Extraction, transformation and loading ( ETL ) : a process that extracts information from internal and external databases, transforms the information using a common set of enterprise definitions, and loads the information into a data warehouse.

Data mart : contains a subset of data warehouse information.

Example of DATA WAREHOUSE MODEL :

                                                 

CUBE means common term for the representation of multidimensional information.

                                                

          Information Cleansing or Scrubbing.

A process that weeds out and fixes or discards inconsistent,   incorrect or incomplete information.

                                                                 

storing organizational information - database

assalamualikum everyone...

for this chapter i would like to share with u all about database... =)
everyone know that information is everywhere in an organization..

DATABASE : maintains information about various types of objects (inventory), events   (transactions), people (employees) and places (warehouse)




DATABASE models include :

1. Hierachical database model :


                  

2. Network database model :


                            

3. Relational database model :


                     


Entity        : a person, place, things, transaction about which information is stored.

Attributes  : characteristics or properties of an entity class.

Primary key and foreign keys identify the various entity classes in the database.

A database must scale to meet increased demand, while maintaining acceptable performance levels.

Database reduces information REDUNDANCY. Redundancy means the duplication of information or storing the same information in multiple places.

exploring business intelligence

                                    

                                            

Information is everywhere is an organization. Employees must be able to obtain n analyze the many different levels, formats and granularities of organizational information to make decisions. 

Successfully collecting, compiling, sorting n analyzing information can provide TREMEDEOUS insight into how an organization is performing.  






 
Transactional information verses analytical information

     THE VALUE OF TIMELY INFORMATION




      

Timeliness has two situation that is real - time information means immediate, up-to-date information and real-time-system means provides real-time information in response to query requests.

Business decisions are only as good as the quality of he information used to make decisions.

We never want to find our self using technology to help us make a bad decision faster.

Beside that, good of information also has benefit that is :

                      High quality information can significantly improve the chances of making a good    decision.


Good decisions can directly impact an organization's bottom line.